Returns and refunds

1. Contact us within 7 days of delivery with your order number (it looks like AST-10019, and is in your account) and what you would like to return. For damage or a defect, send photos of the item and its packaging.
2. We confirm the return and tell you how to send the item back.
3. Pack the item in its original packaging, with any cover, stickers and tags.
4. Once it reaches us and we have checked it, we send your refund or replacement.

If your order arrives damaged, has a manufacturing defect, or is not what you ordered, tell us within 7 days of delivery. For damage in transit, please tell us within 48 hours.

We arrange the return at our cost and send you a replacement, or refund you in full, including any delivery charge. This applies to every item, including engraved bats.

You can return most items within 7 days of delivery if they are unused and in their original condition. Contact us first and we will give you the return address. You send the item back at your own cost, well packed, and we refund the price of the item once it reaches us in its original condition.

Want a different size or weight? Return the item this way and place a new order, so you don’t have to wait for the return to reach us.

Unless it arrived damaged, defective or wrong, we can’t take back:

• an engraved bat, because it is made for you alone;
• an item that has been used, played with, oiled or knocked in by you;
• an item without its original packaging, cover, stickers or tags.

Knocking in done by us doesn’t stop a bat being returned. Cracks and marks from play are normal wear, not defects.

Refunds go back to the payment method you used (UPI, card or net banking), within 7 working days of the return reaching us or the order being cancelled. Your bank may take a few more working days to show the money.

You can cancel an order until we pack it. Contact us with your order number and we will refund you in full. Once an order is packed or shipped, it can’t be cancelled, but you can still return it as above.

To start a return or ask about a refund, contact us using the details below.

Business

Astaad Sports

Address

Shop 47, First Floor, MD Market, Pitampura, Delhi 110034

Phone

+91 88820 74750

Email

support.astaad@gmail.com

GSTIN

07DIZPS1236N1ZB

This policy is part of our terms of service.