Warranty

Every Astaad bat, English willow, Kashmir willow or tennis, is covered for 3 months from the day it is delivered against faults in how it was made:

• Handle. The handle comes loose in the blade, or breaks, and the shoulders of the blade are not broken.
• Blade. The blade breaks through because of a hidden fault in the willow, not a mishit. We inspect the bat to tell the two apart.

Our gear is covered for 30 days from delivery against faults in its materials or in how it was made: for example, stitching that comes apart, or a strap, buckle or zip that fails.

A helmet that has taken a hard blow can be weakened even when it looks fine. Replace it rather than playing on, whether or not the warranty covers it.

The warranty covers faults in how an item was made, not damage from how it was used. It doesn’t cover:

• cracks on the face, edges or toe that don’t go through the blade. Willow cracks as it is played, and that is normal wear;
• mishits: a ball off the edge or the splice, or a yorker jammed into the toe;
• a bat that faced a hard ball before it was knocked in (we knock in for free if you choose it);
• balls a bat isn’t made for: bowling machine balls, synthetic or rubber hard balls, or a leather ball on a tennis bat;
• damp and heat: a bat played in the wet, left out in the rain, or left in a hot car;
• changes made to an item, such as fitting a new handle or reshaping the blade;
• accidents, rough handling, and wear from use, such as scuffs, faded colours and worn printing;
• how a bat feels: its pickup, ping or grain, or its weight within the range you chose. Willow is natural, so no two bats are the same.

1. Contact us within the warranty period with your order number (it looks like AST-10019, and is in your account), or your bill from our shop, and tell us what happened.
2. Send clear photos or a short video of the fault, showing the whole item and the damage up close.
3. If we need to see the item, we ask you to send it to us, well packed, or bring it to our shop.
4. We inspect it and tell you what we found, usually within 7 working days of it reaching us.

You send the item to us at your own cost. If the fault is covered, we send the repaired or replacement item back free. If it isn’t, we explain why and send the item back at your cost, or you can collect it from our shop.

If the fault is covered, we repair the item or replace it with the same model, free. We decide which, depending on the fault. If that model is no longer made, we replace it with the nearest one at the same price.

• A replacement bat matches the weight range, profile and handle you chose, and we engrave it again for free if yours was engraved.
• A repaired or replacement item is covered for the rest of the original warranty, not a new one.
• Each item can be repaired or replaced once under the warranty.

If an item arrives damaged, defective or wrong, tell us within 7 days of delivery. Our returns policy covers it, including the cost of sending it back, and you can choose a refund.

This warranty is in addition to your rights under the Consumer Protection Act, 2019, and doesn’t take anything away from them.

To make a claim or ask about the warranty, contact us using the details below.

Business

Astaad Sports

Address

Shop 47, First Floor, MD Market, Pitampura, Delhi 110034

Phone

+91 88820 74750

Email

support.astaad@gmail.com

GSTIN

07DIZPS1236N1ZB

This warranty is part of our terms of service.